24/7 Managed Support

Novahub Managed WiFi Support and Maintenance Services

Novahub’s Managed WiFi solutions come with an impressive Support and Maintenance Service, which forms the foundation of your solution.

We can act as your dedicated managed WiFi support team, offering all the resources of a remote support and management team as well as on-site support visits when needed.

It allows you to:

• Concentrate on running the rest of your IT or business operations
• Avoid disruption for your staff who would otherwise need to deal with specialised technical issues
• Save money on the cost of ongoing maintenance and customer support requirements.

What does our WiFi support and maintenance service cover?

Novahub’s WiFi Support and Maintenance service covers all new infrastructure solutions that we install.

The first line of support for you is our 24/7/365 Standard Support Desk.

It includes remote pro-active monitoring of your WiFi system, out-of-hours coverage and onsite cover during working hours when needed.

WiFi Support and Maintenance features include:

• Unlimited telephone helpdesk support available 24/7/365
• Remote 24/7/365 monitoring of your system with proactive maintenance
• Onsite support visits where remote support cannot resolve the issue
• Technical equipment updates to firmware, software and security
• Optimised configuration settings
• Hardware replacement of faulty equipment.